Key Features & Benefits
Key Features of the QHS Certification mark
- Developed by housing associations for housing associations
- Approved by key stakeholders
- Publicly recognised
- Focused on delivery performance not process
- Focused on the quality of delivery as perceived by the tenant
- Consistent approach to recording and measurement of key issues across members
- Continual assessment of performance using a range of conformity assessment methodologies
- Independently monitored and controlled
- Integrates with other regulatory/ performance requirements
- Improvement based methodology and regularly updated standard
- Objectively based measurement
- Standards set at high but achievable level.
The Benefits
Primary Benefits
QHS provide a comprehensive and visual suite of reports which enable you to measure your performance in customer care, and focus your resources in the areas of greatest needs.
Default to low risk for control factors ( HC Regulation) for certified organisations.
Acts as a cross check and as evidence of Improvement.
Reduced burden on existing staff to enable them to concentrate on achievement ra
QHS brings the advantages of a consistent third party approach which ensures you can rely on the data as you make your key management decisions.
Secondary Benefits
Free Networking meetings with like minded and equally committed associations.
Opportunity for involvement in developing products such as the Governance certification and the Excellence in community certification programs.
Access to low cost status surveys.
Opportunity for additional low cost market research on tenant opinion and mystery shops.
QHS runs high quality Mystery Shopper training programs for organisations and tenants.
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