Presentations

You will find various presentations and documentation here, if you want someone from QHS to visit you to make a presentation and explain anything please contact wendy.clarke@qhs.org.uk .

Please note that some presentations contain interactive views of QHS reports which have been disabled on web versions. Samples of these documents  can be seen however in the sample reports section of this website.

About Certification
An overview of certification and how it works.
QHS Service Delivery Certification
About certification of customer facing services.
Governance Certification
How certification offers a template for governance self assessment and comparison.
Modular Approach
How you can target research using QHS modules of service
Communities Certification
The process and benefits of certification to the cutting edge communities criteria.
Telephone Response Monitoring
Telephone response monitoring presentation for QHS

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